Hattie Quarnstrom-Figueroa is the director of operations at the New York State Office for New Americans (ONA). Created in 2012, ONA was established to welcome immigrants and to help them in achieving their American Dream. Through its statewide network of community-based providers, ONA assists all new Americans in accessing and navigating a variety of free services and supports their inclusion as an integral part of New York State’s diverse cultural fabric.

As director of operations, Quarnstrom-Figueroa oversees the many different programs offered by ONA, including English language programming. Quarnstrom-Figueroa has been with ONA for over 10 years and has been part of the organization’s growth. Quarnstrom-Figueroa holds a master’s in teaching from Fordham University and a master’s in public administration from Syracuse University.